Privacy Policy

Last updated: Jan 20, 2026

InForm Imaging (“InForm Imaging,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in the course of providing diagnostic imaging services and operating our website.

This policy is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection Act (British Columbia) (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Scope of This Policy

This Privacy Policy applies to:

• Patients and prospective patients

• Healthcare providers and referral partners

• Website visitors

• Individuals who contact us by phone, email, or online forms

It covers personal information collected in person, online, or through other communications.

2. What Personal Information We Collect

We collect only the personal information necessary to provide our services, communicate with you, and meet legal and professional obligations.

a) Patient Information

This may include:

• Name, date of birth, and contact information

• Health information relevant to diagnostic imaging services

• Appointment details and imaging records

• Reports and clinical findings prepared by radiologists

• Payment and billing information

b) Healthcare Provider Information

This may include:

• Name, clinic or organization name

• Professional contact details

• Referral-related communications

c) Website and Communication Information

This may include:

• Information submitted through online booking or contact forms

• Email correspondence

• IP address, browser type, and basic website usage data (via cookies or analytics tools)

3. How We Use Personal Information

We use personal information for purposes including:

• Providing extremity MRI and related diagnostic imaging services

• Scheduling and managing appointments

• Preparing, reviewing, and delivering radiology reports

• Communicating with patients and authorized healthcare providers

• Processing payments and maintaining financial records

• Operating, maintaining, and improving our website and services

• Meeting legal, regulatory, and professional obligations

We do not use personal information for purposes unrelated to these activities without consent, unless permitted or required by law.

4. Consent

By providing personal information to InForm Imaging, you consent to its collection, use, and disclosure as described in this Privacy Policy.

Consent may be obtained:

• Explicitly (for example, through written or electronic forms)

• Implicitly, when information is voluntarily provided for a specific purpose

You may withdraw consent at any time, subject to legal, regulatory, and contractual restrictions. Withdrawal of consent may affect our ability to provide services.

5. Disclosure of Personal Information

We may disclose personal information only when necessary and appropriate, including:

• To radiologists and healthcare professionals involved in interpreting or supporting your imaging

• To authorized healthcare providers or care team members, as directed by you

• To service providers who support our operations (e.g., IT systems, secure data storage), under confidentiality obligations

• When required or permitted by law, regulation, court order, or professional standards

We do not sell personal information.

6. Safeguards and Security

We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. These safeguards include:

• Secure clinical and information systems

• Restricted access to personal and health information

• Staff training on privacy and confidentiality obligations

Despite these measures, no method of transmission or storage is completely secure. We encourage individuals to contact us with any concerns.

7. Retention of Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws, regulations, and professional standards governing healthcare records.

8. Access and Correction

You have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

Requests must be made in writing and may be subject to identity verification. Certain access requests may be limited or denied where permitted by law.

9. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and understand how visitors interact with our site. You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

10. Third-Party Websites

Our website may contain links to third-party websites. InForm Imaging is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The updated version will be posted on our website with the revised date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

InForm Imaging
Email: operations@informimaging.com
Phone: (604) 630-2404
Address: #710–808 Nelson Street, Vancouver, BC

By using our services or website, you acknowledge that you have read and understood this Privacy Policy.